Transforming
Listeners
into Doers!
Overview
Many professionals are oblivious to the saying-doing gap: they are trapped in what is called the "Echo Chamber of Assumed Understanding".
They speak, hear their own voice bounce back, and believe they've communicated. The problem is, they haven’t.
PROGRAMME CONTENT
The 7 Barriers
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1. SENT is not received
How to ensure your message doesn't evaporate in mid-air
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2. RECEIVED is not heard (or read)
The art of being truly heard (not just politely ignored)
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3. HEARD is not understood
How to make understanding inevitable (not optional)
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4. UNDERSTOOD is not liked
The secret to making your ideas attractive
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5. LIKED is not decided
How to turn agreement into decisions
(because nodding may just be a sign of politeness) -
6. DECIDED is not done
Best practices for transforming decisions into actions
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7. DONE is not rewarded
How to give constructive feedback, whilst building the relationship
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Involving a deep dive into the psychology of human interaction, designed specifically for German-speaking professionals working internationally.
YOUR TRAINERS
Paul & Helga Smith
Paul and Helga Smith head PSA (Paul Smith Associates), a German consultancy specialized in communication skills, client-relations, change management, corporate events, leadership & team training, and executive coaching.
Paul studied corporate design and holds a master’s degree in visual communication from The Royal College of Art. After graduating he developed educational technology programs for The Open University, System Research, Cambridge Consultants, and the Ferranti Brain-Sciences Research Project.
For 4 years, Paul was Chairman of The English Public Speaking Competition, a cooperation between PSA, The Financial Times, and the Frankfurter Allgemeine Zeitung.
Helga studied modern languages and received a master’s degree in philology from the Johann Wolfgang von Goethe University in Frankfurt/M. Before joining PSA in 1991, she was a cross-cultural instructor for the American Army Education Center in Hanau. She also worked in corporate communications for Siemens in Argentina and ran client-relations’ projects with representatives from Brazil, South Korea, and China.
Paul and Helga have led management programs throughout Europe, the US, Russia, Africa, and Southeast Asia. Clients have included: The Management Centre Europe (MCE), The Austrian Management Academy (ÖAF), Forum Institute for Management, Zentrum für Unternehmensführung (ZFU), Lufthansa Flight Training, Helmholtz Institute, L.M.U., T.U.M., and universities of Bremen and Erlangen; Wirtschaftsakademie Schleswig-Holstein, The British Council, and The Centre for Global Dialogue, Zurich & New York, and global management consultancies.
Paul and Helga are founders and editors of the daily newsletter One-Word-A-Day (OWAD) which is supported by a dedicated readership in Germany, Austria, and Switzerland.
LOCATION & TIMETABLE
Hotel Excelsior, Schützenstr. 11, 80335 München (near Hauptbahnhof)
Check-in from 08.30 onwards
Budget
950,- euros (+MwSt.) includes training, documentation, reference materials, lunch, refreshments, and certificate.
BOOK YOUR PLACE NOW
Flexible Dates & Locations
For team or individual training-coaching (on-site or virtual), or other enquiries, reach out directly to: paul@smith.de or call +49 8266 1071.
TYPICAL FEEDBACK
“Super Einblick in Kultur, Höflichkeit, different way of life, gegenseitiges Verständnis erhalten.” – Hendrik P.
“Mit Leichtigkeit und Kompetenz vermittelten Paul und Helga Smith das Programm.” – Irene W.
“The perfect balance between theory and practice! A big thank you to the Smiths!” – Sophie M.
“Eine Spitzenleistung! Congratulations!” – Timo H.
“Perfekt strukturiert und mitreißend präsentiert. Meine Erwartungen wurden übertroffen.” – Daniel K.
“The seminar provided a superb insight into the English language, culture, politeness, different ways of life, and fostering mutual understanding.” – Oliver M.
“Kudos to Helga & Paul for a great training!” – Claudia H.
“This training has opened my eyes to many different aspects of international communication.” – Evelyn S.
“Habe schon viele Kurse, Seminare usw. besucht, aber noch nie so etwas genial Einfaches, perfekt Zweckmässiges und angenehm leicht Verdauliches gesehen.” – Sabine B.
”Die Smiths haben eine wunderbare Atmosphäre geschaffen, in der das Lernen leicht fiel und Spaß machte.” – Jörg G.